Frequently Asked Questions
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We understand that clarity is key, not just in our services but also in answering any doubts or inquiries you might have. That’s why we’ve curated this collection of FAQs, covering topics relating to Property Inventory, Check-In, Mid-term Inspections and Check-Out. Our aim is to provide you with comprehensive answers, ensuring that you’re well-informed every step of the way.
But wait, there’s more! we also have a section to address common queries that might not directly relate to our services. Because we’re committed to making sure you have all the information you need, even if it’s about matters not directly tied to our offerings.
So, take a scroll and explore! If there’s something you’re curious about that’s not covered here, don’t hesitate to reach out. We’re here to provide you with the knowledge and insights that make your property journey a breeze
PROPERTY INVENTORY
A property inventory typically includes a comprehensive list of items within the property, detailing its condition and contents.
It encompasses a thorough description of fixtures, fittings, furniture, appliances, and the overall state of the property. Additionally, the inventory should contain date and time stamped digital photographic evidence, descriptions of any damages or wear and tear, meter readings, and notes on the cleanliness of the property.
A Property Inventory aims to provide an accurate snapshot of the property’s condition at the start of a tenancy.
Absolutely! Even in an unfurnished property, an inventory should encompass essential elements such as fixtures, fittings, flooring, doors, windows and any other structural or permanent aspects.
This detailed inventory serves as a baseline to track the condition of these elements, ensuring a comprehensive understanding of the property’s state at the beginning of the tenancy.
Renting out a property without an inventory report isn’t illegal, but it’s highly discouraged due to potential risks.
Having an inventory report is crucial as it serves as a detailed record of the property’s condition at the start of the tenancy. Without it, both landlords and tenants may encounter difficulties in resolving disputes regarding damages, wear and tear, or missing items when the tenancy ends.
While creating your own inventory report is an option, relying on professional expertise often guarantees a more comprehensive, impartial, and legally sound document, reducing the risk of disputes or conflicts during the tenancy. Here are some factors to consider:
- Accuracy: Professional inventory clerks are trained to meticulously document details. Doing it yourself might overlook critical aspects or lack the thoroughness needed.
- Legal Validity: A professionally done report holds more weight in legal proceedings or disputes due to its unbiased nature.
- Neutral Perspective: A self-made report might be biased, leading to potential conflicts during the tenancy’s end.
- Time and Expertise: Crafting a comprehensive report demands time and specific knowledge about what to document. Professionals streamline this process efficiently.
- Standardisation: Professional reports adhere to industry standards, ensuring consistency and completeness
As a tenant, you have the option to commission an inventory company to conduct a thorough inventory report in the event of your landlord or estate agent not having one done.
The service is not solely limited to landlords or estate agents.
This ensures you have an independent, unbiased and detailed record of the property’s condition when you move in, protecting your deposit in the event of a dispute at the end of your tenancy.
The time taken to complete an inventory report can vary based on the size of the property and the level of detail required.
On average, it can take anywhere from 1 to 3 hours for a standard-sized property. Larger or more furnished properties might take longer due to the extensive documentation needed for each item. It’s essential to ensure the inventory is thorough and accurate, which might impact the duration of the process.
Yes, amendments can be made to the inventory report within a specified time-frame, typically within 5 working days after its issuance.
Parties involved can propose changes with detailed descriptions and supporting evidence, such as digital photographs, to ensure accuracy.
Once adjustments are agreed upon, the updated report is shared with the relevant parties for review and confirmation.
CHECK-IN
A Check-In sometimes called Chick-in Inventory or Inventory Check-in involves a detailed property inspection conducted at the beginning of a tenancy.
The service includes a meet-and-greet, key handover, review of the inventory report,gathering of meter readings tenant confirmation through signing, and a comprehensive property walk-through.
During the Check-In, the landlord isn’t required to be present, although they’re welcome to join if they prefer.
However, the tenant’s presence is crucial. The purpose of the Check-In is to acquaint the tenant with the property’s condition and contents. It ensures they’re comfortable with what’s documented in the inventory report.
Their participation and agreement via signing the report are essential steps in settling into the tenancy.
This process establishes a mutual understanding of the property’s state, protecting both tenant and landlord interests throughout the lease term.
Absolutely, the Check-In provides an excellent opportunity to review the original inventory report in detail.
If there are any discrepancies or missed details, it’s the perfect time to address them. Both the tenant and our Property Inspector can discuss and document any necessary amendments or additional observations during the walk-through.
This ensures that the final report accurately reflects the property’s condition at the start of the tenancy, fostering transparency and avoiding potential disputes later on.
Yes, fixtures and fittings are included in the Check-In report. This report aims to comprehensively document the condition of the property at the beginning of the tenancy.
It covers all aspects of the property, including fixtures like light fixtures, built-in appliances, fittings such as door handles, as well as other integral components within the property.
The inventory report should detail the condition of these fixtures and fittings to ensure clarity and agreement between the landlord and tenant regarding their initial state.
Yes, the Check-In service is conducted for both furnished and unfurnished properties. Regardless of whether the property is furnished or unfurnished, the Check-In service is essential to document the condition of the property at the commencement of the tenancy.
For furnished properties, it includes a thorough inspection and documentation of the existing furnishings and their condition.
In contrast, for unfurnished properties, it focuses on the condition of the property’s structural elements, fixtures, and fittings, excluding any personal belongings or furnishings brought in by the tenant.
Typically, a Check-In service requires an on-site visit to ensure an accurate assessment of the property’s condition. Conducting it remotely might compromise the thoroughness and accuracy of the inspection.
It’s crucial for both the tenant and our Property Inspector to be physically present to review the property together, ensuring clarity and consensus on the recorded condition.
However, some aspects like document signing and initial discussions might be arranged digitally for convenience, but the physical inspection itself is done on-site for accuracy.
The duration of a Check-In service can vary based on the property’s size and condition.
Generally, it can take anywhere from 30 minutes to a couple of hours to complete, allowing adequate time for a detailed walk-through and discussion.
Yes, our Check-In service is flexible and can be scheduled at a convenient time for both the tenant and our team.
However, it’s advisable to complete it close to the tenancy’s commencement to ensure an accurate representation of the property’s condition.
The Check-In service isn’t legally mandatory for every tenancy agreement, but it’s highly recommended.
It serves as a vital step in establishing transparency and reducing future disputes by documenting the property’s condition at the start of the tenancy.
While not a legal requirement, its thoroughness contributes significantly to a smooth and transparent tenancy.
MID-TERM INSPECTION
A Mid-term inspection is an assessment conducted during the tenancy period, typically halfway between the start and end dates.
It aims to evaluate the property’s condition, ensuring it aligns with the initial inventory report, identifying any maintenance issues, and providing an opportunity for both landlords and tenants to address concerns.
As a tenant, it’s crucial to refer to the terms outlined in the tenancy agreement regarding Mid-term inspections.
If the agreement specifies that Mid-term inspections are a mandatory part of the tenancy, refusing them may breach the contract terms.
However, participating in these inspections is beneficial for various reasons. It ensures the property’s upkeep, reduces the likelihood of disputes, and offers an opportunity for both tenants and landlords to address any concerns or necessary repairs, fostering a healthy and agreeable tenancy.
Generally, it’s advisable to provide tenants with a minimum of 24 hours’ notice before entering the property for a Mid-term inspection.
Communication via email or a physical letter delivered to their postal address is a common method.
For a more considerate approach, offering at least a week’s notice is preferred. This extended notification period allows tenants to make any necessary arrangements, such as adjusting work schedules, to accommodate the inspection comfortably.
If the tenant isn’t available during the scheduled Mid-term inspection, the procedure might vary based on property management.
In estate agent-managed properties, keys might be provided to the inspector for access, usually with adequate notice. Alternatively, an estate agent might accompany the inspector.
For self-managed properties, it’s essential for the tenant to allocate a specific date and time for the inspection to proceed. Cooperation and arranging a suitable time help ensure the property is assessed comprehensively.
Preparing for a Mid-term inspection is crucial for a thorough assessment.
Start by decluttering your home to ensure the inspector can access all areas easily and identify any issues accurately.
Remove any items that might obstruct the inspector’s view, such as excess furniture, appliances, or personal belongings.
A clear and unobstructed view enables the inspector to assess the property more effectively, potentially catching any maintenance needs or concerns that require attention.
Absolutely, tenants are allowed and often encouraged to be present during a Mid-term inspection.
Your presence allows you to address any immediate concerns, provide context for any observations, and ensure a transparent inspection process.
It also gives you the opportunity to understand any potential issues identified and discuss any necessary actions with the inspector or property manager.
Being present promotes transparency and clarity, benefiting both the tenant and the inspection process.
Yes, during a Mid-term inspection, it’s an ideal time to raise any concerns, report issues, or make requests regarding the property’s condition.
Your participation and input are valuable, ensuring that any problems or necessary maintenance are duly noted and addressed.
If you notice any repairs or have specific requests, discussing them during the inspection ensures they’re included in the report for appropriate action.
Mid-term Inspections serve as a vital tool for landlords to regularly assess the property’s condition during tenancy, enabling the early identification of any issues or potential problems.
This proactive approach allows for timely maintenance scheduling, addressing minor concerns before they escalate.
Moreover, these inspections foster positive tenant relationships, providing a platform for engagement and ensuring tenant satisfaction by addressing their needs promptly.
Beyond tenant relations, these checks safeguard the property investment, minimising the risk of unnoticed damages.
By maintaining a clear record of the property’s condition throughout the lease, it significantly reduces the chances of disputes at the tenancy’s end. This not only demonstrates the landlord’s commitment to property maintenance but also improves tenant satisfaction and retention.
The documented evidence from these inspections aids in financial planning, empowering landlords to budget for necessary repairs or improvements based on the inspection findings.
CHECK-OUT
A check-out inspection is a crucial process conducted at the end of a tenancy.
It involves a comprehensive assessment of the property’s condition, comparing it to the initial inventory report created during the check-in.
This inspection aims to document any changes, damages, or wear and tear that occurred during the tenancy period.
Its primary goal is to determine the property’s condition as the tenant leaves and establish any discrepancies from the initial state documented in the inventory report.
Short answer, No, but tenants are encouraged to be present during the check-out inspection.
Their presence allows for a thorough walk-through of the property, enabling both the tenant and the Property Inspector to discuss and agree upon any discrepancies or damages noted compared to the initial inventory report.
This helps in ensuring transparency and clarity regarding the property’s condition at the end of the tenancy. However, it’s not mandatory for tenants to be present, but their participation can often help resolve any potential disputes regarding the property’s condition.
Fair wear and tear” refers to the natural deterioration of a property that occurs as a result of normal daily living. During a Check-out inspection, it’s essential to understand what constitutes fair wear and tear to differentiate it from damages that the tenant might be responsible for.
Examples of fair wear and tear include:
Minor scuffs on walls from general use, fading or slight discoloration of carpets due to regular foot traffic, gradual wearing down of carpets, flooring, or paint over time
However, excessive damage or neglect that exceeds normal usage falls outside the scope of fair wear and tear. This includes:
Large holes or excessive damage to walls, doors, or fixtures
Stains or burns on carpets and furniture beyond normal wear,broken windows or doors due to negligence or misuse, damage caused by pets or unauthorized alterations to the property
Understanding the difference between fair wear and tear and actual damage is crucial during the Check-out process to ensure a fair assessment and avoid disputes between landlords and tenants regarding deposit deductions.
The duration for receiving your deposit back after the Check-out can vary. Generally, it should be returned promptly, ideally within a few weeks, but this isn’t always the case.
Several factors influence the timeline, such as:
Property Condition: The condition of the property post-Check-out and any needed repairs or cleaning can impact the speed of deposit return.
Deposit Protection Scheme: If your deposit is protected under a tenancy deposit scheme, the process might require specific steps or adjudication, affecting the timeline.
Landlord’s Processing Time: The landlord or letting agency might need time to assess the property’s condition and any potential deductions before returning the deposit.
It’s advisable to communicate with the landlord or agency about the deposit return process and any deductions. If there are disagreements about deductions, deposit protection schemes often have dispute resolution services to help resolve issues.
Yes, tenants can usually request a copy of the check-out inspection report. This report serves as a comparison between the property’s condition at the end of the tenancy and the initial inventory report.
It’s advisable for tenants to have a copy for their records, especially if there are disagreements or disputes about the property’s condition or potential deposit deductions.
The check-out inspection report itself isn’t inherently legally binding, but it serves as crucial documentation of the property’s condition at the end of the tenancy.
It’s a reference point that can significantly impact any potential disputes regarding the return of the deposit.
While not legally binding in itself, its accuracy and details play a pivotal role in resolving disagreements between landlords and tenants or in presenting evidence in case of legal disputes or claims.
INVENTORY & CHECK-IN
This is our combined inventory and check-in service which is a comprehensive process conducted at the start of a tenancy.
It involves two crucial components:
Inventory – This part documents the property’s condition, including fixtures, fittings, and overall state, typically through a detailed report and often accompanied by photographs.
Check-In – This stage involves the tenant and our Property Inspector meeting at the property. The inventory report is reviewed and agreed upon, keys are handed over, and the tenant signs the report, acknowledging its accuracy.
The service aims to establish a clear baseline of the property’s condition at the beginning of the tenancy, ensuring both parties have a mutual understanding to minimise disputes at the end of the lease.
An inventory and check-in report usually encompasses comprehensive details about the property’s condition and its contents. It typically includes:
Property Details – Address, date of inspection, and relevant contact information for both landlord and tenant.
Room-By-Room Description – Details on each room’s condition, including walls, ceilings, floors, fixtures, and fittings.
Appliances and Furnishings – An inventory of appliances, furniture, and any other provided items, noting their condition.
Photographs – time and date stamped digital photographs supporting the written description, providing additional clarity.
Utilities and Services – Noting the functionality and condition of heating systems, plumbing, electricals, and noting the in-going meter readings.
Key Handover – Documentation confirming the transfer of keys from the landlord to the tenant.
Tenant’s Agreement – A section where the tenant acknowledges the accuracy of the report by signing it.
The goal is to establish a clear snapshot of the property’s condition at the beginning of the tenancy, offering a basis for comparison at the end of the lease.
You can choose to have the inventory and check-in services done separately or combined. However, many providers offer them as a combined service for convenience and cost effective benefits as there is typically a reduced fee when both these services are commissioned together.
Opting for a combined service ensures a seamless transition for both landlord and tenant, detailing the property’s condition while the tenant moves in.
It’s often beneficial to conduct both simultaneously to establish a comprehensive record and facilitate mutual agreement on the property’s state at the start of the tenancy.
While it’s essential for the tenant to be present during the check-in part of the service to familiarise themselves with the property, review the inventory report, and sign off on its contents, ensuring mutual agreement on the property’s condition from the outset of the tenancy, their presence during the inventory phase is not necessary.
In a combined inventory and check-in service, both the inventory report and the check-in report serve distinct purposes. The inventory report primarily documents the property’s condition, listing its contents, fixtures, and existing damages or discrepancies. It acts as a baseline reference for the property’s state at the beginning of the tenancy.
On the other hand, the check-in report is a part of the service where the inventory is reviewed and discussed with the tenant during their arrival at the property. It involves a walk-through to ensure the tenant understands and agrees with the details listed in the inventory report. The check-in report might include additional notes or observations made during this process, confirming the tenant’s acknowledgment and agreement with the inventory.
While both reports are interconnected, the inventory report is a comprehensive documentation of the property’s condition, while the check-in report involves the tenant’s confirmation and understanding of the inventory’s contents at the start of their tenancy.
The responsibility for scheduling the inventory and check-in service often falls on the landlord or their managing agent. Typically, the landlord or the agency arranges the timing with the tenant to conduct the inventory and check-in service. However, the tenant should be actively involved in coordinating a suitable time to ensure their presence during this crucial step of the tenancy process.
es, the inventory and check-in report often aim to document the property’s condition before a new tenant moves in. It will typically note existing damages, wear and tear, or any issues present before the new tenant’s occupancy.
If there are damages caused by the previous tenant, these would ideally be documented in the report to distinguish them from any new damages that might occur during the current tenancy.
This documentation helps in attributing responsibility for damages and can be crucial in resolving disputes during the check-out inspection at the end of the tenancy.
ADDITIONAL INFORMATION
As a tenant, you’re entitled to:
Reside in a property that’s well-maintained and secure, ensuring your safety.
Receive the return of your deposit at the end of your tenancy, with protections in place for its safekeeping.
Contest unjustifiably high fees or charges imposed during your tenancy.
Be aware of your landlord’s identity and contact details.
Enjoy uninterrupted occupation of the property without unwarranted disturbance.
Review an Energy Performance Certificate for the property, offering insights into its energy efficiency.
Protection against unreasonable eviction or rent hikes.
Receive a written agreement if your tenancy lasts more than 3 years, ensuring a clear understanding of the terms.
If your landlord’s identity remains unknown, address a written request to the entity you pay rent to. Failure to provide this information within 21 days could result in penalties for the landlord.
At the beginning of an assured or short assured tenancy, your landlord must furnish you with essential documentation: the How to Rent guide in England or a tenant information pack in Scotland. These resources offer crucial information to tenants embarking on a new tenancy journey
For a periodic tenancy, running on a week-by-week or month-by-month basis, your landlord typically cannot increase the rent more than once a year without your agreement.
During a fixed-term tenancy, your landlord can only increase the rent if you agree. If you don’t agree, the rent can only be increased when the fixed term ends.
General rules for rent increases:
Permission Requirement: Your landlord needs your permission for a rent increase exceeding the previously agreed amount.
Fair and Realistic Increase: The rent increase must be fair and realistic, aligning with average local rents.
Proposing a rent increase:
If your tenancy agreement outlines a specific procedure for increasing rent, your landlord must adhere to it. Otherwise, your landlord can:
Renew your tenancy agreement at the fixed term’s end, with an increased rent.
Agree to a rent increase with you and produce a written record of the agreement that both parties sign.
Utilise a ‘Landlord’s notice proposing a new rent’ form to increase the rent after the fixed term ends.
Notice Period:
Your landlord must provide a minimum of one month’s notice (for weekly or monthly rent payments). For yearly tenancies, they must give you 6 months’ notice.
These regulations aim to ensure fair practices and protect tenants’ rights in managing rental increases during the tenancy.
As a tenant, it’s important to cooperate with your landlord for property inspections or necessary repairs. Your landlord is required to provide a minimum of 24 hours’ notice before visiting the property, scheduling visits at reasonable times, except in cases of emergencies requiring immediate access.
Your responsibilities include:
Ensuring the property is well-maintained, such as turning off the water mains in cold weather if you’re away.
Fulfilling the agreed-upon rent payments, even if repairs are pending or disagreements with the landlord arise.
Meeting other financial obligations agreed upon, like Council Tax or utility bills.
Covering the costs or making arrangements for any damage caused by you, your family, or guests.
Subletting the property only if explicitly permitted in the tenancy agreement or with the landlord’s approval.
Failure to meet these responsibilities could result in legal action from your landlord, potentially leading to eviction.
The responsibility for repairs in your rental property typically lies with your landlord. They are accountable for:
Repairing the property’s structure, exterior, and essential fittings like basins, sinks, baths, and sanitary equipment, including pipes and drains.
Ensuring the functioning of heating systems, hot water supply, and maintenance of gas appliances, pipes, flues, and ventilation.
Addressing issues related to electrical wiring and any damages resulting from attempted repairs by them.
Handling repairs in common areas like staircases in blocks of flats (consult your tenancy agreement for clarity).
Your responsibilities as a tenant include:
Only conducting repairs if explicitly allowed in the tenancy agreement.
Not being compelled to address repairs that are your landlord’s responsibility.
If you, your family, or friends cause damage to another tenant’s property, such as through water leaks or other mishaps, you are liable for the costs of repairs.
Reporting Repairs and Responsibilities
Always inform your landlord promptly if you believe repairs are necessary or if there are concerns about mold or faults that could endanger health, such as faulty electrical wiring. While waiting for repairs, continue paying your rent.
If repairs are delayed or not completed:
Seek assistance from the environmental health department at your local council if there are concerns that could affect your health or create a disturbance for others.
In Scotland, contact the Private Rented Housing Panel (PRHP).
If your home becomes unfit to live in:
Contact the housing department at your local council. They’ll conduct a Housing Health and Safety Rating System (HHSRS) assessment and take action if serious health and safety hazards are identified
Click on the links below if you are in Scotland or Northern Ireland as there are different housing standards and procedures
As a tenant, your landlord is legally required to provide written notice before entering your rented property, regardless of the reason for their visit.
The term “written notice” means your landlord should inform you in writing about their intended visit. This notification can be conveyed through various means, including email, text, messages, or written communication.
Your tenancy agreement must not grant your landlord unrestricted access to enter the property whenever they wish. Instead, it may specify:
The duration of notice they must give you.
Specific details regarding when and how frequently the landlord can visit the property.
If you decline entry to your landlord or their agent after receiving written notice, they should not forcibly enter the premises or trespass. However, refusing entry despite proper notice might violate your tenancy agreement terms.
In shared houses, your landlord may enter shared areas without prior notice. However, they must provide proper notice and seek your permission before entering your individual bedroom. Entry into your private space should be permitted by you, and your landlord must give adequate notice, unless it’s for essential reasons such as repairs.
This is very common, but dont panic! here is what you should know:
When a property is sold with a sitting tenant, the new owner assumes the role of landlord and must register accordingly.
The new owner is obligated to honor the terms outlined in the existing tenancy agreement between the tenant and the former owner until the contract’s expiration.
Following the contract’s end, or if it has already expired, the new owner has several options:
Rolling Contract: The new owner can permit the tenant to continue on a rolling contract basis.
New Tenancy Agreement: They may choose to offer the tenant a new tenancy agreement.
Eviction Proceedings: Alternatively, if required, the new owner can initiate eviction proceedings against the tenant.
A break clause in a tenancy agreement is like a safety valve allowing both you and your landlord to potentially end the tenancy earlier than the agreed-upon date.
It’s not something that’s always included, so it’s crucial to check your tenancy agreement for this provision.
Essentially, it’s a built-in option that allows either party to give notice and terminate the tenancy before the original end date.
When activated, it’s a way to wrap up the tenancy prematurely if specific conditions stated in your agreement are met.
Generally, the break clause sets out when it can be used, the notice period required, and after serving notice, your tenancy ends once the notice period expires.
This means you’re no longer responsible for ongoing rent, but it also marks the end of your right to live in the property beyond the notice period.
This is a decision that solely rests with your landlord, and it hinges on their flexibility regarding property alterations. Legally, landlords aren’t obliged to permit tenants to make alterations, and some tenancy agreements expressly prohibit it. While you might envision enhancing the aesthetics of the property, bold decor could deter prospective tenants.
It’s best to have a conversation with your landlord about redecorating. They might view your initiative positively as it saves them the effort. Should they seem hesitant initially, proposing a temporary change or offering to revert to the original decor before moving out might persuade them.
Securing permission in writing is crucial if your landlord consents. Without written approval, your deposit might be at risk if they retract their decision later and deem it a breach of contract.
Consider that redecorating extends beyond wall color changes. Installing fixtures, new curtains, or modifying internal structures necessitates landlord approval. Additionally, major alterations can be expensive, so weigh the costs against your tenure in the property before making significant changes.
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